Welcome to NeoPhyi. Please read these Terms of Sale and Conditions (“Terms”) carefully before accessing or purchasing from our Website.
By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms, including provisions related to refunds, liability limitations, and dispute resolution through arbitration.
If you do not agree with any part of these Terms, please discontinue use of this Website and do not place an order.
1. Eligibility & Website Use
You confirm that:
You are at least the legal age of majority in your jurisdiction
You have full legal capacity to enter into binding agreements
NeoPhyi reserves the right to limit or suspend access to the Website to maintain operational integrity and prevent misuse.
2. Privacy Policy
Our Privacy Policy is incorporated into these Terms by reference and governs the collection and use of personal data. Continued use of the Website constitutes acceptance of our Privacy Policy.
3. Intellectual Property & Acceptable Use
All Website content, including product descriptions, images, trademarks, formulas, and branding, is protected under U.S. and international intellectual property laws.
You agree not to:
Copy, reproduce, distribute, or exploit Website content
Use the Website for fraudulent, abusive, or unlawful purposes
Engage in bulk purchasing for resale or commercial redistribution
NeoPhyi reserves the right to cancel orders or restrict accounts suspected of policy violations.
4. Products for Personal Use Only
Products sold on this Website are intended for personal, non-commercial use only.
Orders suspected of bulk, resale, or distribution intent may be:
Contacted for verification
Adjusted, delayed, or canceled at our discretion
Refunds for such orders will be limited to the original purchase amount.
5. Product Information & Disclaimer
Product descriptions are provided for informational purposes only
Statements have not been evaluated by the U.S. Food and Drug Administration (FDA)
Products are not intended to diagnose, treat, cure, or prevent any disease
Individual results may vary. Product effectiveness is not guaranteed and does not constitute grounds for refunds.
6. Pricing & Order Acceptance
All prices are listed in USD and subject to change without notice
Order confirmation does not constitute final acceptance
NeoPhyi reserves the right to cancel orders due to inventory issues, pricing errors, address inconsistencies, or suspected misuse
If an order is canceled after payment, a refund will be issued to the original payment method.
7. Subscriptions & Automatic Billing
For subscription purchases:
You authorize recurring billing based on the selected delivery interval
Charges occur automatically prior to shipment
Subscriptions must be canceled at least 48 hours before the next billing cycle
Failure to cancel within the required timeframe will result in shipment and billing for that cycle.
8. Payments & Refund Policy
We accept major credit cards and PayPal.
Refunds are reviewed only for verified product quality issues, including:
Damaged or leaking products upon delivery
Incorrect items received
Refund requests must be submitted within 48 hours of delivery, accompanied by clear photographic or video evidence.
Refunds are not available for:
Change of mind or personal preference
Incorrect orders placed by the customer
Improper storage or use after delivery
Approved refunds are processed within 10–20 business days.
9. Shipping & Delivery
Customers are responsible for providing accurate shipping information
Delivery confirmation by the carrier constitutes proof of delivery
10. User Reviews & Social Content
By submitting reviews, photos, or testimonials, you grant NeoPhyi a royalty-free, worldwide license to use such content for marketing and promotional purposes.
We reserve the right to moderate or remove content deemed misleading, abusive, or fraudulent.
11. Disclaimer of Warranties
All products are provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose.
12. Limitation of Liability
To the fullest extent permitted by law:
NeoPhyi’s total liability shall not exceed USD $300 or the purchase amount, whichever is lower
We are not liable for indirect, incidental, or consequential damages
13. Dispute Resolution & Arbitration
All disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.
Arbitration location: California, USA
Class actions and class arbitration are waived
Arbitration decisions are final and binding
You may opt out of arbitration by submitting written notice within 15 days of purchase.
14. Indemnification
You agree to indemnify and hold NeoPhyi harmless from claims, losses, or damages arising from:
Violation of these Terms
Misuse of products
Infringement of intellectual property rights
15. Governing Law & Miscellaneous
These Terms are governed by the laws of the State of California
If any provision is deemed unenforceable, remaining provisions remain valid
These Terms constitute the entire agreement between you and NeoPhyi